Most Popular Chatbot Testing Frameworks
Chatbot testing frameworks are essential in businesses that cater to their customers 24/7. Automation must be efficient and fully functional to ensure that customers get what they want and they get the kind of experience that will impact their purchase decisions. There are many chatbot testing frameworks that work, but here are the best so far:
Top Chatbot Testing Frameworks
Botium.ai
Botium.ai is ideal for boosting your customer experience. It is designed to verify how good your customer experience is all over your platforms and channels. Botium.ai is also an efficient tool for delivering accurate answers to your customer and responding in real-time or faster than other chatbot solutions.
Data privacy is also secured in this platform and it can significantly deliver the highest security system in your operations. Additionally, it shortens or decreases manpower for repetitive tasks. Also, there is no coding needed to integrate, automate regression testing, voice testing and other testing techniques required.
Chatbottest.com
This tool encompasses seven different categories. These categories are crucial in identifying or determining user behaviour and user experience.
Personality
Does your chatbot changes tones and mood for every customer? Does it deliver the message clearly?
Onboarding
Do your users know about chatbots? Are they equipped to interact with it? Do they rely on your chatbots?
Understanding
Does your chatbot understand idioms? Can it answer specific questions? Does it send emojis? Does it do a little bit of small talk?
Answering
How well does the chatbot perform? How does it respond to context?
Navigation
Is it easy to navigate conversations with your chatbot? Do your users get lost when conversing with your chatbot?
Error-Management
Can your chatbot handle basic errors? How well does it solve problems?
Intelligence
How smart is your chatbot? What makes it intelligent? Are all chatbots AI-specific? Can your chatbot remember past data?
Qbox.ai
qbox.ai is specifically designed to understand the behaviour of the chatbot in an in-depth manner. It helps companies gain an accurate insight into the performance of their chatbot. Also, it can scale and enhance the pace of the chatbot rapidly. Thus it increases ROI. is all about accuracy, velocity, control, and wider chatbot domain.
Zypnos.com
This tool is focused on the end-to-end quality of chatbots. It helps chatbots perform efficiently and free your workforce from mundane tasks. It has also the capacity to test and support a time recoding to a number of tests cases which will take a lot of time and effort when done manually. It takes away spreadsheet tasks which can also be dragging and time-consuming.
Moreover, it gives you quick insights into your testing processes and will help you launch or operate your chatbot in a matter of a week upon integrating it into your system. It also allows you to record and run versions that can help you manage test cases. Lastly, it is a codeless test editor which is advantageous to those who has no knowledge about coding.
Chatbots are important nowadays. It is crucial for businesses that operate all day. Chatbots must be efficient, fast, and smart. It is one of the elements in your website that can help increase customer experience. Ading to CEO of First Aid Works – chat bots increased their online sales of snake bite first aid kits in Australia by 65%.
